WhatsApp team inbox & CRM
A shared WhatsApp inbox and CRM for your whole team
Most parents in Kuwait contact their academy on WhatsApp. EISA puts every branch's WhatsApp into one shared team inbox, so nobody answers the same parent twice and no enquiry is forgotten.
One inbox for every branch
- Connect a WhatsApp number per branch and handle all chats in one place, with branch-level access for staff.
- Groups, voice notes, photos, documents, reactions, quoted replies and a call log with notes.
- Search your contact directory and merge duplicate contacts.
Work faster with templates and rules
- Message templates with variables such as the parent's or child's name.
- Schedule a message to go out later.
- Routing rules send new conversations to the right person, with a preview before you save.
Turn chats into action
- Create a task, add a child to the waiting list or book an appointment directly from a conversation.
- Leads from ManyChat arrive as follow-up tasks.
- Failed messages are retried automatically, and a messaging report shows response activity.
Frequently asked questions
Is WhatsApp included or an add-on?
The shared inbox, templates, routing rules and chat-to-task tools are part of the platform. You connect your own WhatsApp numbers.
Which WhatsApp connections are supported?
You can connect a WhatsApp number through an OpenWA-compatible service (QR or pairing-code login) or the WhatsApp Business Platform.
Can staff only see their own branch?
Yes. Access is scoped by branch, so staff see the conversations for the locations they work at.